Returns and Exchanges
Returns and Exchanges
We will exchange merchandise within 30 days of purchase. Sales receipts must accompany all returns or exchanges. All returned merchandise must be in the original “NEW” condition along with packaging (box, instructions warranty information etc.) A restocking fee may be applied. Tags MUST be attached to the item(s). All sales are final on any closeout product. All used surplus items are sold “as is”and no returns or exchanges will be accepted. Boots that have been visibly worn with, “wear and tear” or worn outside CANNOT be Returned or Exchanged. Clothing that has been worn or laundered may NOT be Returned or Exchanged. If defective, we will repair or replace at our discretion. There are no returns on large quantity orders or special orders. We reserve the right at our discretion to return special orders, but a mandatory 30% restocking fee will be applied. Custom orders made to your specifications cannot be returned or exchanged, (Dog Tags, Class A Name Tags etc..) ALL FOOD ITEMS CANNOT BE RETURNED OR EXCHANGED FOR HEALTH REASONS.
If you have any questions regarding our Return or Exchange policy please feel free to call our customer service team at (317) 356-0858 Between the hours of 10AM-5PM Eastern Standard time Monday through Friday. Or you can email questions to firstname.lastname@example.org
We will not refund the shipping costs to you or the shipping costs for you to return an item to us. Shipping MAY be waived for incorrect or missing items that are shipped.
We reserve the right to refuse any return or exchange for any reason. We may replace, repair, or refund your money at our discretion.. This return policy is only for items that are returned in unused condition.
To return an item please follow these instructions.
Include a copy of the receipt, either a printed email or original copy. With the return also include the order number, the name under which is was ordered, and with the reason for returning or exchanging and instructions on what you would like done. Please leave us a working phone number as well, so that our customer service team can reach you if needed.
Return the package: Post Office (insured), FedEX, or UPS to our mailing address.
Indianapolis Army Navy
6032 E. 21st Street
Indianapolis, Indiana 46219
All claims regarding missing or damaged items must be made within 24 hours of receipt of shipment. NO EXCEPTIONS. Items damaged due to customer abuse or negligence will NOT be accepted for return. Washed items will NOT be accepted for return. If an item is washed or damaged due to negligence by the purchaser, we will hold the item until the purchaser arranges for it to be picked up or shipped back to the customer.
WE RESERVE THE RIGHT NOT TO ACCEPT ITEMS AND/OR CHARGE A RESTOCKING FEE ON ITEMS THAT SMELL OF SMOKE OR ARE COVERED IN HAIR.